China Airlines Phone Numbers and Emails

Toll-Free Number:

  • (800) 227-5118

British Columbia Locations:

  • +1 604 242 1168
    10451 Shellbridge Way, Suite 240, Richmond, B.C. V6X 2W8

California Locations:

  • (310) 646-4293
    11201 Aviation Blvd Los Angeles, CA, United States, 90045

Georgia Locations:

  • (404) 266-2826
    3475 Lenox Rd NE # 620, Atlanta, GA 30326

Hawaii Locations:

  • (808) 955-0088
    1600 Kapiolani Blvd Ste 1401, Honolulu, HI 96814

Illinois Locations:

  • (630) 422-5224
    P.O Box 66130, O’Hare International Airport, Chicago, IL 60666

London Locations:

  • +44 208 587 3688
    Minstrel House, 1F 2 Chapel Place Rivington Street London, EC2A 3DQ

New York Locations:

  • (917) 368-2000
    633 3 Ave, New York, NY, 10017

Texas Locations:

  • (713) 965-0474
    7324 Southwest Fwy Ste 204, Houston, TX, 77074

Washington Locations:

  • (206) 244-6096
    18000 International Blvd, Seattle WA, 98188

China Airlines Email:

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Contact Information

China Airlines Website:

China Airlines Help Center:

Corporate Office Address:

China Airlines Limited
No.1 Hangzhan S. Rd. Dayuan Dist.
Taoyuan City, Tai-Wan 33758
Taiwan

Other Info (opening hours):

China Airlines Customer Relations Department

Taiwan:

Q2F, No.1, Hangzhan S. Rd., Dayuan Township, Taoyuan County

USA and Canada:

China Airlines CSS department

200 N. Continental Blvd. EL Segundo, CA 90245, U.S.A.




More contact details

Fax:

02-2514-6004

China Airlines Rating Based on 9 Reviews

Rating details

2.4
more details
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Location

Rating stats

Rating trend

Summary of China Airlines Customer Service Calls

82 TOTAL
CALLS
02:18 AVG CALL
DURATION
7% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call China Airlines?

Request for Information Question:

  • “Have questions about my flight”
  • “Request milk for my over 2 years childs”
  • “Check my reservation/booking”

Return/ Replace Question:

  • “I want to change my routine”
  • “Flight change”
  • “Change flight”

Activation/ Cancellation Question:

  • “My flight is canceled”
  • “To cancel a flight”

Product/ Service Question:

  • “Cannot access online wifi complimentary code and cannot check in online”
  • “Cannot find ticket for code 36TF7R”

Refund Question:

  • “Refund”

Account Question:

  • “Saya lupa Nomor membership”

Shipping and Delivery Question:

  • “Lost item”

Staff Question:

  • “Other airlines staff listing”

Cards Question:

  • “I need to ask where we can get a etravel card”

Other Question:

  • “Luggage weight and prices”
  • “Seats selections”
  • “I am handicap person needs to change seat”

About

Summary

China Airlines is the largest airline in Taiwan and the flag carrier of the Republic of China. Even though being not directly state-owned, the airline is owned by China Airlines Group, which is owned by the China Aviation Development Foundation, which is in its turn owned by the Republic of China government. The airline is based in Taiwan Taoyuan International Airport. China Airlines carries passengers to destinations in Asia, Europe, North America and Oceania. China Airlines has a strong presence in the Southeast Asia, East Asia, and Northeast Asia. For November 30, 2012, the company serves 112 destinations in 28 countries and regions. The company was founded in December 16, 1959.

China Airlines reviews and complaints

China Airlines is ranked 45 out of 512 in Airlines and Air Transport category

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